Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is good, but the box arrived well mixed.
Very satisfied with everything. Purchase, delivery and quality. Sound very good. Testing yet, but you can see it worth the price.
really really awesome. my 2nd purchase here actually
RECOMENDO top
Comfortable and clean sound independent volume. Midrange and bass balanced. Receipt in 13 days.
Cool !
is of an excellent quality, just as expected
Very beautiful sound quality !!! ❤️
product matches the description. thank you very much.
The best sound,great quality, Great sound very serious, touches 10x times better than JBL Thanks ever Anker is the best product
Excellent column!!!
Chegou em 12 dias! Recorde pra mim! Usei pouco ainda, mas achei muito bom! Ótimo custo benefício!
using for 2 weeks already. no flaws noted
This store has just the best offers for sale!
No reason to worry where to find online. This store is just the perfect place to get everything you need
Store A++++
i'm truly happy to find such a low priced available online
Exelent product and quality
The sound is not that "Super", but quite good. Bass-only if not at the full volume. Of the undisputed advantages: Working time from one charge. Hours 16 at full volume. Connection range. Meters for 70 caught music from the phone without interruptions. Of the minuses: Mark body. Remains a print from any touch and is difficult to clean.
The order arrived fast. The best store!!!!!!!!!!!!!! A+++++++ thank you so much for the product. Fantastic product!!! recommended.
The column is small and very loud... Its money is definitely worth it!
The goods were very fast when driving. Ordered express delivery from Russia. Literally 3 days have passed since the order. The column is loud, the sound is clear. The material of the column soft-touch plastic, resembles rubber. In general, the product really liked, I will use it on the handlebar bike for pokatushek))
Unfortunately the address was wrong and the office returned the box that would give away. But have an equal and can say that is a product of great quality and sound quality very good. Worth any product Anker.
Ordered on April 28, May 4 delivered the courier. the box is whole, no damage to the product. I recommend the store!
amazing product! highly recommended!