Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great radio. In such a small box there are so many functions. A little more cigarette pack. Compact, loud, can be used as a column, reads flash drives and the price is not expensive. I advise everyone.
Very satisfied with the receiver, in Moscow I set up for 57 radio stations FM, the quality of the reception is excellent, the adjustment of fixed buttons is simple. Delivery to the point of issue 5KA is super fast. Instructions for Russian no, but I wrote to the store asking to send Russian instructions to my email, the same day I was sent a PDF file with instructions! Thank the seller and recommend to everyone both the goods and the seller! Take care of yourself and vaccinate!
Good
Got his receiver. The box is crumpled, but the receiver did not suffer, everything is fine. The first impression is positive, it looks reliable, nothing creaks, does not loot and does not break off. Plastic quality does not smell. In the settings there is a Russian language. There is no Russian language in the instructions, but this is not important. A review of this and other receivers is in yutuba. We dial the receiver model and here you are happy. Everything is detailed and described on the items. The receiver ordered from China. Ordered 10.04, came to the Post Office 26.04 in the Arkhangelsk region. The radio catches, the sound is loud, the receiver is less than expected. Width 8 cm, length 12 cm, thickness 2 cm. As the player has not used yet, there is no free memory card. In general, the impressions are only positive. The rest will show time. After longer use, I will write an addition to the review. To the store Thank you very much, success in business and all the good. Who needs to take, I think there will be no regrets.
In fact, 3 in 1) and radio and voice recorder and player) add a SIM slot and a full-fledged phone plus. Sound is very good) thanks to the store for the fast delivery