Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Surprisingly convenient and functional mouse for these 500 rubles. The shape and location of the keys is identical to my previous one for 100 bucks. It is a pity that there is no specialized software for it, but also regular settings in general, everything is fine there (speed, accuracy, key binding). In short, if you are not committed and not a professional gamer, then this mouse is behind your eyes
Good quality gaming mouse!
It's beautiful has an anti-noise button, my partner loved 10/10. I recommend the store
I came in a couple of weeks. Whole. works like norms. two keys are noisy, the rest are not. The week works norms. speed adjustment.
The game Mouse came within 10 days, really quiet, bright colors, in the hand lies very comfortable, with the store did not communicate, my player really liked
Top for the moment and very beautiful nothing to say
Delivery very fast !! Good product , nice,, soft click ! Thanks !!
Good low cost mouse
The mouse is good, silent. The goods came quickly. I recommend this store.
Everything is fine. The description corresponds.
Poking mouse, although not the smartest. Delivery 1 month with track number CN. The main thing is I'm happy.
Awesome Mouse for sensations, delivery is relatively fast. Selection of mouse speeds. Satisfied
very good
In the hand lies like a poured button really quiet
The mouse is wired, works fine, now I will not think about batteries. The mat is soft. Thank you store.
The mouse is exactly what I needed, silent, becomes ridiculous compared to conventional mice. Nice design, fit cool in my hand, have hand big, who may have small hands it can be 'demais'. General am satisfied with the product, arrived in 10 days.
A good mouse is already the third, the mat is comfortable
Is working
Быстрая доставка, мышь очень гладко ходит, кнопки бесшумные две левая и правая
The box came crumpled, but the mouse did not suffer. Pressing the buttons is smooth, the click is not heard at all. Super find. (There is a smell)
Quality of product even better than expected. I totally recommend this store!
Great mouse! Came in three days. Thank you store!!!
Good for gaming, one of the best I ordered so far.
Wonderful mouse
The mouse is good and that the most important main buttons are really silent LKM and PKM, but the rest also make a sound. Before that, it was netscroll 100, I wanted a variety of things) you can adjust the sensitivity.