Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything went down, the sleeveless is super. Came for 17 dnev, Ukraine
Very cool! Just super quality
Super yolk! We already wear it, at least they took it out!
заказ пришел быстро в течении 10-16 дней,,мне заказ по качеству понравился ,есть места где торчят нитки но это не страшно ,присутствует запах но постираю и думаю исчезнит
Yakust is good. The goods are reviews of the children's room. Zadoweni. menche city yagala at the Lviv
soo cute
As for the price quality very good, fast delivery because only 2tyg. Zamówiłam size 90 and my Synek wears 92 and cool fit
Excellent came a vest for a baby, odorless, went 3 weeks, the store very recommend
Very satisfied with the waistcoat. Delivery fast!!! Quality is super!! Took on the child 82 cm. Have stock.
The waistcoat is super, the quality is excellent, the order arrived in 1,5 weeks, I liked everything, I recommend.
The child is 11 months old. Just, and until autumn, enough for sure. Cool. To the store of prosperity!
доставка было очень долгой 70 дней но безрукавка очень классная
The waistcoat is cool, took on the growth, it will be good for the spring
Very good material. It is beautifully.
Good material, though I was sent two different sizes.
Excellent vest, I liked everything
A good vest, sewn qualitatively. On the child height 75 a little stock is, delivery fast
Dugé class, legend. delivery is less than the city I make a new poshtoya, rosemir on the beach 120 on the mobile phone.
Quality is amazing! It's good that I did not buy a similar in the children's world, which is also 2 times higher. The size took 24, on the label 90. On the son 10 months and growth of 80 cm, the boy is slender-there is a very good stock, enough for the next year. So it goes in size.
Very cool vest! Quality is good. The store very quickly sent the order, came within 9 days! I'm happy!!) The only thing, small size, I ordered for 12 m, the child now almost 5 months and he can already wear)
Vest very nicely the presents, size zamówiłam for 100 cm (son currently wear 92/98) and actually is minimally higher as oczekiwałam. Quality very good and for this very warm, perfect for autumn and spring. Fast shipping, for Polish about 3 wks
Size for 12 months, the vest is bright, there are no deyekts, I bought for 614 rubles. Measurements in the photo.
Very nice vest. Recommend. Thank you
Super vest. Quality fire. According to the reviews I ordered a larger size and was not mistaken. On height 80, marking a vest 100. She sat perfectly and with a margin. Recommend.
Very beautiful waistcoat!))