Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super absorbent, excellent for bedtime. Highly recommended arrive well quickly to Mexico. Thank you very much
I was surprised by the quick, very kind attention
Delivery 1 month. The quality is good, 10 pieces, washed, something dried for a long time, I do not know how to absorb.
i really enjoy it. nice store. thank u
Excellent , very satisfied.
The order arrives fast to Canada. The diapers are beautiful and look good quality. I haven't used them yet.
Delivery 2 weeks. Good quality product, match the description
These are really soft and thick. Exactly like the picture and fast shipping!
Very beautiful! Arrived well packed and protected. Thanks!
Shipping time was ok. Matches the product description properly. Very good quality. High absorption. Very thick & ultra soft. Thanks to the store for quality product!
Excellent The crescent!
Excellent quality. They keep their form and color very well, after many washes. It is already the second time I buy these from this store and I will keep coming back if I need more. I am a very satisfied customer!
Such a low cost is a good buy, i liked the store a lot
immediate shipping product and very fast delivery. similar to the ad and the images. very attentive store. I recommend and thank you. good sales!
Amazing quality - the fabric is thick, soft and absorbant. Super fast shipping, great, friendly service. Highly recommend.
very happy with quality
Exactly as pictured. Thank you
Not received the I bought. But had already bought before and are great!
Received in a time of 20 days. Excellent product.
Delivery quite fast and corresponds to the description
All the products I buy look perfect, I loved them. The store sent me a gift! Thank you very much!. Now only the test of washing and the test of using it is missing
The inserts are soft, nice to touch. You can machine wash them at 30°C. Delivery was longer than I expected, but everything came well packed.
Good Delivery arrive everything and in less time. Thank you!
They look very good quality very thick I understand the price frankly super good!!++++ +
Fast delivery, and good quality products